Dismissed as a Patient After 26 Years
For the past 26 years, I’ve been a patient at the same medical office, practically since the moment I entered this world (or rather, since I began my existence). Admittedly, I did transition from a pediatrician to a general practitioner when I turned 18, but I’ve mainly seen the same doctors throughout my life, including a general physician and a sports medicine specialist.
During this extensive period, I have only missed a couple of appointments—perhaps just two in total—which seems quite reasonable considering I’ve had numerous check-ups and consultations due to various health issues, largely stemming from accidents and injuries. It’s not uncommon for someone like me, who tends to be accident-prone, to have over a hundred visits in nearly three decades.
However, I recently discovered that I’ve reportedly missed three appointments in the span of six months. This unexpected revelation is frustrating, as those missed appointments occurred while I was recovering from orthopedic surgery following a significant work-related accident—I tumbled two stories off a ladder, highlighting my tendency for mishaps.
The appointments I failed to attend were routine check-ups with my general practitioner, my sports medicine doctor, and a blood test. Unfortunately, they all coincidentally fell around the same period just after my surgery. I learned about the need for the surgery only a few weeks ahead of these scheduled appointments, and post-surgery, mobility was a challenge. I had asked my husband to cancel them on my behalf, but he neglected to do so—an oversight we share. While I take some responsibility for not ensuring the calls were made, I was heavily medicated with prescribed pain relief at the time.
Despite my generally good attendance record, this series of missed appointments led to my dismissal as a patient. Today, when I contacted the office to request a refill for a chronic medication unrelated to the surgery, I was informed that I can no longer receive care there, as I was discharged as a patient back in early January.
This came as a shock, especially since they had filled a different prescription for me just weeks ago without any issues. It raises the question: how can they discharge me and then assist with a prescription shortly before? I’ve been on the same medication for over seven years, and I am not asking for anything out of the ordinary. If they want to sever ties after 26 years, I’m willing to find another provider, but it feels absurd to deny me vital medication after such a long-standing relationship.
Is this a common practice? When I explained my situation—politely and respectfully—the response was still a firm refusal to refill my prescription. My discussions were limited to administrative personnel, leaving me at a loss about my next steps. I’ve always been a reliable patient, with the exception of these recent three appointments occurring immediately after the surgery.
The urgency of my medical needs can’t be understated: I am in need of key prescriptions and follow-up care due to significant health concerns from my recent injury, numerous corticosteroid injections, and a positive result from a cancer screening test. Although statistics suggest the probability of a false positive at my age, it still necessitates thorough follow-up, especially given my family's history of this condition.
For the past week, I’ve reached out daily, always with courtesy, yet I’ve received no resolution, just the run-around among various office staff. They mentioned they sent me a letter to inform me of my dismissal, yet I never received a call, email, or any subsequent communication. One single letter does not suffice to terminate a patient’s long-term relationship with their medical practice, especially when it involves critical prescriptions and post-surgery care.
Is this standard protocol? I cannot stress enough that I am not embellishing my situation. With an almost flawless attendance record and a recent misstep due to surgical recovery, being abruptly cut off feels excessive. I truly appreciate my general practitioner, need my medication, and face a myriad of concerns—from continuity of care to other pressing health issues—which makes this entire experience deeply troubling and perplexing.
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