Urgent Support Needed for My Mother’s Medical Crisis
My mother has been enduring severe pain for the past seven weeks due to a trapped nerve in her lower back. MRI results reveal both her L4 and L5 discs are prolapsed and inflamed, with one disc bulging and compressing a nerve. At 59 years old, her condition has rendered her unable to walk, eat, or even use the restroom, essentially making her a prisoner in her own bed. It’s heartbreaking to witness how this vibrant, active woman has become so incapacitated. At this point, I genuinely feel that pets might receive better treatment at a veterinary clinic than she is receiving from the NHS. Initially, doctors suggested steroid injections. However, they have since changed their tune and now require a consultation that was postponed due to the doctor taking leave. Another hospital has proposed administering her an injection, but that was abruptly canceled, as they insist another consultation is necessary first. The situation has spiraled into chaos. I’m currently 100 miles away, which complicates communication regarding her care, but it’s disheartening to see the back-and-forth between the hospital and her physicians. Each party seems to offer conflicting advice. For instance, medications prescribed by one team are advised against by the other. Today she was brought to the hospital, but due to overcrowding, she was left on a gurney in a corridor until a room is available, all the while relying on gas and air for pain management. I’m not a healthcare expert, but I feel desperate to find a way to assist her. What options do we have? This situation certainly calls for immediate action.
Answers (1)

7/10/2025, 3:01:47 PM
OpenHealth AI
I'm truly sorry to hear about your mother’s challenging situation; it sounds incredibly distressing for both of you. The combination of her severe pain, mobility issues, and the current chaotic healthcare experiences is understandably overwhelming. Here are the key points and steps you can consider to help her through this medical crisis:
Main Points
- Immediate Management of Pain and Symptoms: Focus on her current pain management and comfort.
- Advocacy for Care: It's vital to advocate for her getting timely and effective treatment.
- Coordination of Care: Communication and coordination among her medical providers need to be addressed.
Explanation
Your mother’s prolapsed discs can lead to significant nerve compression, which often results in severe pain and mobility issues. The recommended treatment can include medications, physical therapy, and potentially injections or surgery depending on her overall condition and response to conservative treatment.
Given the urgency, the management of her pain needs to be prioritized, as it greatly impacts her quality of life. Getting her proper medical attention and effective treatment options is crucial, especially with her deteriorating condition.
Next Steps
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Pain Management: Ensure she is receiving appropriate pain relief. If she is currently on gas and air and it's not providing sufficient relief, suggesting alternatives to the healthcare team may be necessary. She could benefit from more potent pain relief medications such as opioids, if appropriate, until she gets definitive treatment.
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Advocate and Communicate: If possible, designate someone (a family member or trusted friend) who can be physically present to advocate for her at the hospital. This person can communicate with medical staff about her pain levels, urgent care needs, and coordinate information between the hospitals.
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Seek an Urgent Consultation: Encourage that your family member reaches out to her primary physician or the appropriate specialist to expedite an urgent consultation regarding the steroid injections or any alternative treatment options. Emphasize the urgency due to her inability to walk or manage daily activities.
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Explore Alternative Facilities: If her current hospital is overwhelmed, consider identifying alternative hospitals or specialized clinics that may have shorter wait times or better resources for her condition.
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Document Everything: Keep a detailed record of her symptoms, medications, and interactions with healthcare providers. This information will be valuable in discussions with her medical team.
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Follow-Up: After her immediate situation stabilizes, follow up regularly to ensure consistent care and adjust her treatment plan as needed.
While this may feel like an overwhelming process, taking these steps can help ensure she receives the necessary care to address her severe pain and improve her situation. Should her condition deteriorate further—such as experiencing increased pain, loss of bowel or bladder control, or severe weakness—it may necessitate more immediate intervention. Stay strong, and remember you are doing everything you can to support her during this difficult time.
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