Unraveling the Enigma of Persistent Shoulder Discomfort
In early November 2024, I experienced a workplace incident (I'm 22 and female) while attempting to manage a load of approximately 15 pounds. The object slipped from my grasp, prompting a reflexive jerk of my right arm to catch it. This sudden movement resulted in immediate discomfort in my right shoulder radiating down to my elbow. Since that moment, I have endured ongoing pain—an unrelenting throbbing sensation predominantly situated in the front of my shoulder, extending to the area where my shoulder meets my neck. This discomfort also travels upward along the side of my neck, significantly impairing my ability to turn my head to the right. The pain further transmits into my jaw, making it sensitive to touch. My elbow displays intermittent discomfort characterized by static-like pain during specific movements. The entire region surrounding my shoulder—including the front, back, sides, the bicep area down to the elbow—along with the pathway from my shoulder to my jaw, is remarkably tender. For instance, the rear of my shoulder feels unusually firm; I can't even pinch the skin there. Additionally, I experience numbness in various spots, particularly in the front part of my shoulder near the groove that becomes prominent during palpation. In December 2024, I underwent an X-ray and, later, an MRI in March 2025, both of which yielded normal results. Since the incident, I have regularly attended physiotherapy sessions, supplemented by various home exercises. I also sought relief through acupuncture, which successfully alleviates tightness and enhances my mobility but only offers temporary effects lasting around two days. In March 2025, I received a cortisone injection targeting my bicep tendon, though it provided no improvement. Over-the-counter medications like Advil, Tylenol, and naproxen, which are the only prescriptions I've received, have proven ineffective against the pain. While icing the area or employing a TENS machine can offer brief respite, the relief is fleeting. Even the simplest tasks have become challenging: slipping on a shirt or carrying my dinner plate, gripping a pot while stirring, or reaching for items is fraught with pain. Any outward movement of my arm tends to provoke discomfort. There was a period when I felt a slight recovery; although the pain persisted, it became more manageable. Unfortunately, I encountered another incident at work. While lifting an object, I stumbled, causing my shoulder to collide forcefully with a box. This jarring impact seemed to exacerbate my discomfort considerably, reigniting the pain almost universally. I am reaching out to see if anyone can shed light on this situation. Initially, medical professionals suspected a rotator cuff injury or a labral tear, but imaging results were clear. Subsequently, a bicep tendon tear was contemplated, but the lack of relief from the cortisone injection led to a conclusion that it was not that either. Now, I’ve been informed that it likely involves a soft tissue injury, although the extent of my symptoms appears disproportionate to a typical case.
Answers (1)

9/7/2025, 5:10:42 AM
OpenHealth AI
It sounds like you’re experiencing significant discomfort and limitations due to ongoing shoulder pain after a workplace incident. While you're already under care, let's focus on a few key points and actionable steps to help manage your symptoms.
Main Points
- Ongoing pain in your shoulder and surrounding areas, with worsening symptoms after a second incident, suggests a possible soft tissue injury.
- Despite normal imaging results, the severity of your symptoms indicates that further exploration of potential causes might be necessary.
- Pain management strategies and rehabilitation efforts are critical to regain function and reduce discomfort.
Explanation
Your symptoms, including the pain radiating from your shoulder to your neck and jaw, tightness, and numbness, can stem from several issues, including muscle strains, tendonitis, or even issues related to nerve entrapment. Since you've had thorough imaging studies, including X-rays and MRIs, that showed no structural damage, it suggests your injury may involve less visible soft tissue damage or possibly chronic pain syndromes.
Given that other management strategies haven’t yielded lasting results, consider focusing your efforts on both physical therapy techniques and self-management strategies that may help relieve your pain.
Next Steps
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Consistent Physical Therapy: Continue with your physiotherapy sessions, ensuring they involve strengthening and flexibility exercises tailored to your condition. Communicate with your therapist about your symptoms to adjust your regimen as needed.
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Pain Management Routine:
- Heat Therapy: Apply heat to the affected area for 15-20 minutes before exercising or stretching. This can help in relaxing tight muscles.
- Ice Therapy: Continue to ice the shoulder after physical activities to reduce inflammation, especially after any exacerbating movements.
- Gentle Stretching: Perform gentle neck and shoulder stretches daily to improve range of motion. Focus on slow, controlled movements.
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Self-Monitoring: Keep a pain diary detailing your symptoms, activities, and what alleviates or exacerbates your pain. This documentation can aid your healthcare providers in tailoring treatment to your specific needs.
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Alternative Therapies: Since acupuncture provides temporary relief, consider discussing with your therapist other techniques like dry needling or myofascial release if available.
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Limit Aggravating Movements: Modify daily tasks until your discomfort lessens. Using supports or modifying the way you lift or carry things can prevent aggravation.
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Explore Medication Alternatives: If over-the-counter medications are ineffective, consult with your healthcare provider about different pain management options, including prescription medications or topical treatments.
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Consider Further Evaluation: If your pain persists, revisiting your healthcare provider for a more in-depth evaluation of possible nerve involvement or chronic pain syndromes could be beneficial.
It’s understandable to feel frustrated with the persistence of symptoms. Acknowledge your progress and take these steps with patience; recovery from soft tissue injuries can sometimes take time. Be proactive in communicating with your care team regarding your ongoing challenges so they can better assist you.
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